Active ListeningFiled Under: Body Language, Influence and Persuasion, Leadership, Negotiating, Sales, Service
In my day job, I work with the public. Many times I find myself engaged in conversation with people, both customers and co-workers. In these conversations, whether I am participating in them or observing them, I notice that people have a HUGE tendancy to interrupt or ignore other people in the conversation….myself included.
One book I have enjoyed reading over the years is Dale Carnegie’s “How to Win Friends and Influence People.” In it, he includes a chapter on getting people to like you through listening to them. And yet, when I am in a public setting, I am amazed with the amount of people who don’t practice basic, fundamental conversational techniques! They just talk and talk and talk, thinking that they are somehow “influencing” other people. Many times, all they are doing is creating noise.
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- Tim Jensen
- 28 Jun 2010 9:10 AM
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